These Terms and Conditions set out the basis on which Florist South Harrow (“we”, “us”, or “our”) provides flower delivery services via our online platform to customers located in South Harrow and surrounding areas. Please read them carefully before placing an order. By using our website and placing an order, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to all online flower delivery orders placed from South Harrow and its surrounding localities. Your continued use of our online shop signifies your acceptance of these Terms. We may update these Terms from time to time, so please review them regularly.
Florist South Harrow is an independent florist specialising in fresh flower arrangements and online flower delivery across South Harrow and neighbouring districts. Through our user-friendly website, customers can choose from a wide range of floral products for same-day or scheduled delivery.
3.1 Product Selection
Browse our curated selection of bouquets, arrangements, and bespoke flower products. Each product listing includes photographs and a description. While we endeavour to represent our flowers accurately, some designs may vary due to seasonal availability.
3.2 Placing an Order
To place an order, add your chosen products to the online shopping basket and proceed to checkout. You will be required to provide recipient information, delivery address (within South Harrow or surrounding areas), preferred delivery date, and a contact number in case we need to clarify any details.
3.3 Order Confirmation
Once your order is placed and payment received, you will receive an automated confirmation summary. Please check your confirmation thoroughly and contact us immediately if any details are incorrect.
3.4 Order Acceptance
All orders are subject to our acceptance. We reserve the right to refuse or cancel an order for any reason, including but not limited to suspected fraud, supply limitations, or out-of-area delivery requests. If we cannot accept your order, we will notify you as soon as possible, and any payment received will be refunded.
We strive to deliver flowers as closely matched to the chosen design as possible. However, due to seasonal and stock variations, some flowers, greenery, or containers may not be available. In such cases, we reserve the right to substitute unavailable items with others of equal or greater value while maintaining the overall look, feel, and colour scheme of your chosen arrangement. We will endeavour to contact you if significant substitutions are required.
We deliver flowers throughout South Harrow and neighbouring districts. Please ensure the specified delivery address is within our delivery area. Orders for addresses outside our standard delivery zone may be declined or may incur an additional charge; we will inform you of any such limitations or extra fees at the time of order or shortly thereafter.
6.1 Standard and Same-Day Delivery
We aim to deliver all orders on the requested date. Same-day flower delivery is possible for orders placed before our published cut-off time; orders placed after this time may be delivered on the next working day. Delivery times are not guaranteed, but we do our best to accommodate specific requests where possible.
6.2 Delivery to Businesses and Hospitals
For flower deliveries to offices, hospitals, or public buildings, please provide concise recipient information and any relevant details (e.g. ward or department, office floor). We cannot be held liable for failed delivery due to incomplete information or inability to gain access to the venue.
6.3 Undelivered Items
If the recipient is unavailable at the address, flowers may be left with a neighbour or at a safe location. In such cases, a delivery note will be left. If redelivery is required, additional delivery charges may apply.
Full payment is required at the time of ordering. We accept major debit and credit cards through our secure payment gateway. All prices are shown in GBP (£) and include VAT (where applicable). The order total includes the product price and any applicable delivery charges, which are displayed at checkout prior to payment.
8.1 Amendment Requests
If you need to amend your order (e.g. delivery address, message card, or product type), please contact us as soon as possible. We will do our best to accommodate requests, but amendments may not be possible once the order is being processed, especially for same-day delivery.
8.2 Cancellations
If you wish to cancel your order, please notify us promptly. Cancellations for next-day or future orders must be received at least 24 hours before the scheduled delivery date to qualify for a full refund. Cancellations within 24 hours of the delivery date or after dispatch cannot be refunded, as flowers are perishable goods and arrangements may already be prepared or dispatched.
8.3 Distance Selling Regulations and Perishable Goods
Flowers are classed as perishable goods. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, there is no statutory right to cancel once the order is being processed. Nonetheless, we will act in line with our goodwill policies where possible.
We are committed to delivering fresh, high-quality floristry and excellent service. If you are dissatisfied with your arrangement or service for any reason, please contact us within 24 hours of delivery, providing details and a photograph where possible, so we can investigate. Due to the perishable nature of flowers, we are unable to accept returns, but we will always strive to resolve any issues promptly and to your satisfaction, which may include a replacement or partial refund at our discretion.
10.1 Limitations of Liability
To the fullest extent permitted by law, Florist South Harrow shall not be liable for any indirect or consequential losses or damages arising from our supply, non-supply, or late delivery of goods, or from your use of our online flower delivery service. Our total liability for any direct loss to you arising under or in connection with your order shall not exceed the total value of your order.
10.2 Circumstances Beyond Our Control
We are not liable for delivery delays or failure resulting from circumstances beyond our reasonable control, including but not limited to adverse weather, transport disruptions, strikes, or supplier shortages.
It is your responsibility to provide accurate and complete information for order processing and delivery, including full recipient details and correct delivery address. Florist South Harrow will not be liable for failed delivery, mis-delivery, or delays due to incorrect information supplied by the customer.
Your privacy is important to us. We comply with UK Data Protection legislation to ensure your personal data is securely stored and used only for the purposes of fulfilling your order, managing your account, and keeping you informed of relevant services (where you have given consent). We do not sell or share your information with third parties for marketing purposes.
All content (including text, images, and designs) on the Florist South Harrow website remains the intellectual property of Florist South Harrow. Unauthorised reproduction, distribution, or use is prohibited.
These Terms and Conditions and any disputes arising hereunder shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute arising out of or related to your use of our services or these Terms.
If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions shall continue in full effect. No waiver of any breach shall be deemed a waiver of any subsequent breach. These Terms represent the entire agreement between you and Florist South Harrow, superseding any earlier terms.
If you have any questions or concerns regarding your order or these Terms and Conditions, please contact us via the details on our website. Our customer service team is dedicated to ensuring your flower delivery experience in South Harrow and the surrounding area is an excellent one.
Note: These Terms and Conditions apply to all customers ordering flower delivery to South Harrow and surrounding localities. Thank you for choosing Florist South Harrow for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Harrow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Harrow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
