At Florist South Harrow, we take immense pride in delivering only the freshest blooms to our customers. As a trusted local business, we have built our reputation by supplying stunning floral arrangements to households and businesses throughout South Harrow. We guarantee the freshness of every order, and your satisfaction is our top priority. If you have concerns about your order, we encourage you to review our policies below regarding returns, refunds, and complaints.
We package all flowers with the utmost care to ensure they arrive in excellent condition. In the unlikely event that your bouquet arrives damaged or not as described, please notify us as soon as possible. We require you to contact us within 24 hours of delivery and to keep the flowers in their original packaging. Please provide photographic evidence of the damage so we are able to quickly assess the situation and assist you with a suitable resolution.
Your fresh flowers are handpicked and expertly arranged, designed to remain vibrant and beautiful for a minimum of 5 days when cared for according to our instructions. If your flowers wilt or lose their freshness within this 5-day period, and you have followed the care guidance provided, please let us know. Our Fresh Flower Guarantee ensures that you receive bouquets at their peak, and we will work with you to restore your confidence in our service.
Should you experience an issue with the freshness or condition of your flowers, we are happy to provide the following options:
All requests for refunds or replacements must be submitted within 5 days of delivery. We kindly ask for relevant order details and, where applicable, photographs of the flowers in question. Our friendly staff will review each case thoughtfully and respond promptly with a resolution.
Your satisfaction means everything to us. If you have a complaint or feedback regarding your experience with Florist South Harrow, please reach out using our contact channels. We recommend providing your order reference, a description of the issue, and any relevant supporting information. Our customer support team will acknowledge your complaint within 1 business day and aim to resolve the matter as quickly as possible. If further investigation is required, we will keep you updated until an outcome is achieved.
As a proud member of the South Harrow community, Florist South Harrow is dedicated to upholding the highest standards in fresh flower delivery and customer care. Whether you are sending blooms to a loved one or decorating your business, you can trust that satisfaction and quality are at the core of everything we do. Thank you for choosing your local South Harrow florist to brighten your home or workplace, and for allowing us to make your special moments unforgettable.
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